PURCHASE & ORDER TERMS

These Terms and Conditions govern purchases made through qaircmel.com.

They explain the terms that apply to product selection, order submission, payment, processing, shipping, cancellations, returns, refunds, and related customer service matters.

Website access, accounts, intellectual property, prohibited conduct, and general website availability are governed separately by our Terms of Use.

Qaircmel™ is owned and operated by Shenzhen Hongshengtonghui Technology Co., Ltd.

PURCHASE TERMS AT A GLANCE

Order Processing

Most orders are processed within 2–5 business days.

During high-demand periods, processing may take up to approximately 6 business days.

Standard Shipping

Unless another offer is clearly displayed at checkout:

$6.99 per order

Estimated Delivery After Dispatch

United States: 8–14 business days
Canada: 10–16 business days
United Kingdom: 10–16 business days
Australia: 10–16 business days
Other supported international destinations: 14–21 business days

Return Window

Eligible products may generally be returned within:

30 calendar days after delivery

Refund Processing

Approved refunds are issued to the original payment method within:

5–10 business days after the returned item has been received and inspected

Payment providers may require additional processing time.

A. PRODUCT SELECTION

Before placing an order, please review the individual product page carefully.

Relevant information may include:

• Product name

• Dimensions

• Materials

• Finish

• Color

• Variant

• Quantity

• Package contents

• Intended use

• Care information

• Product-specific limitations

Customers should select the correct product, variant, quantity, and other available options before checkout.

B. PRODUCT PRESENTATION

We aim to describe products as clearly as reasonably possible.

However, decorative items may show minor visual variation because of:

• Lighting

• Photography

• Screen settings

• Material texture

• Reflective surfaces

• Antique-style finishes

• Pattern placement

• Botanical arrangement

Small visual differences that are consistent with the nature of the product do not automatically mean that the item is defective.

If an item is materially different from what was ordered or described, contact us for review.

C. WHAT IS INCLUDED

Product photographs may contain styling props.

Furniture, books, plants, flowers, candles, textiles, trays, surfaces, or surrounding decorative items are not included unless the product page expressly states otherwise.

The written package contents determine what is included in the purchase.

D. PRICES

Unless another currency is clearly presented during checkout, prices are generally displayed in:

United States Dollars (USD)

Prices may change from time to time.

A later price change does not normally alter a completed order.

If an obvious technical or pricing error affects an order, we may contact the customer before fulfillment.

Where the order cannot reasonably proceed because of a confirmed pricing error, we may cancel the affected order and refund captured payment to the original payment method.

E. TAXES AND ADDITIONAL CHARGES

Taxes may be calculated or collected where applicable.

For international orders, import duties, customs charges, taxes, brokerage fees, or other destination-related charges may apply.

Unless these charges are expressly included and collected at checkout, they may be payable by the recipient.

We do not determine charges imposed independently by local customs authorities.

F. PAYMENT METHODS

Available payment methods are displayed during checkout.

Depending on availability, these may include:

• Major credit cards

• Debit cards

• PayPal

• Other supported payment services

Payment availability may vary by location, device, or payment provider.

G. PAYMENT AUTHORIZATION

Orders may be subject to payment authorization.

Payment may fail or require additional review because of:

• Incorrect billing information

• Expired payment credentials

• Insufficient funds

• Payment-provider restrictions

• Transaction limits

• Fraud-prevention review

• Technical errors

If payment authorization is unsuccessful, an order may not be completed.

H. ORDER CONFIRMATION

After successful checkout, customers should receive an order confirmation using the contact information provided during the transaction.

An automated confirmation indicates that the order was received.

Orders may still require reasonable review for:

• Payment

• Inventory

• Shipping restrictions

• Address information

• Fraud prevention

• Technical errors

• Compliance issues

I. WHEN WE MAY CANCEL AN ORDER

We may cancel an order where reasonably necessary because of circumstances such as:

• Payment authorization failure

• Inventory becoming unavailable

• Incomplete or incorrect order information

• Shipping restrictions

• Suspected fraudulent activity

• Clear technical or pricing errors

• Compliance concerns

• Other circumstances that prevent fulfillment

If we cancel an order after payment has been captured, an applicable refund will be issued to the original payment method.

J. ORDER CHANGES

If you need to request an order change, contact:

service@qaircmel.com

Please include:

• Order number

• Email address used for the order

• Requested change

We will check whether the order can still be updated.

Changes cannot be guaranteed after processing, packing, or shipment begins.

K. CANCELLATIONS

Cancellation requests should be submitted as soon as possible.

A cancellation may be possible before an order enters:

• Processing

• Packing

• Shipment

Because fulfillment may begin shortly after checkout, cancellation cannot be guaranteed.

If cancellation is no longer possible, the customer may request an eligible return after delivery.

We do not impose an additional cancellation fee on ordinary approved cancellation requests.

L. PROCESSING TIME

Most orders are processed within:

2–5 business days

During high-demand periods, processing may extend to approximately:

6 business days

Processing time occurs before dispatch and is separate from estimated delivery time.

M. FULFILLMENT LOCATIONS

Orders may be prepared and dispatched from our own or partner fulfillment facilities.

The applicable location may depend on:

• Inventory availability

• Product type

• Destination

• Fulfillment requirements

The shipping origin may therefore differ from our registered business address.

We do not represent every order as shipping from a local warehouse unless that is actually true for the relevant order.

N. SHIPPING FEES

Unless another shipping offer is clearly displayed during checkout, standard shipping costs:

$6.99 per order

Any applicable shipping charge will be shown before payment is completed.

O. ESTIMATED DELIVERY

Estimated delivery windows after dispatch are:

United States
8–14 business days

Canada
10–16 business days

United Kingdom
10–16 business days

Australia
10–16 business days

Other supported international destinations
14–21 business days

These timeframes are estimates and are not guaranteed delivery dates.

P. DELIVERY DELAYS

Delivery may occasionally be affected by:

• Carrier delays

• Customs processing

• Weather

• Public holidays

• High parcel volume

• Regional disruptions

• Transportation problems

• Incorrect delivery information

• Other circumstances outside reasonable control

If tracking remains unchanged for an extended period or your shipment appears lost, please contact us.

Q. TRACKING

Available tracking information may be provided after shipment.

Tracking may take approximately:

1–3 business days

after shipment notification to begin displaying detailed carrier activity.

A temporary tracking pause does not automatically mean that the package is lost.

R. MULTIPLE PACKAGES

A multi-item order may be divided into separate shipments.

As a result:

• Items may arrive on different dates

• Multiple tracking numbers may be issued

• Different fulfillment locations may be used

• Different carriers may handle individual packages

Please review all available shipment notifications before reporting missing items.

S. DELIVERY ISSUES

If tracking indicates delivery but the package cannot be located, please first check reasonable delivery locations such as:

• Mailbox

• Front entrance

• Reception

• Mailroom

• Household members

• Building management

• Carrier delivery notes

• Nearby safe delivery areas

If the package is still missing, contact:

service@qaircmel.com

with your order number and relevant tracking information.

A tracking status of “Delivered” does not automatically prevent us from reviewing a legitimate delivery concern.

Our responsibility to assist does not automatically end when a shipment is transferred to a carrier.

T. INCORRECT SHIPPING ADDRESS

Customers should review shipping information carefully before submitting an order.

If you discover an address error, contact us as soon as possible.

If the order has not yet progressed too far in fulfillment, we may be able to update the address.

Once the package has been shipped, changes or redirection may no longer be possible.

U. INTERNATIONAL SHIPPING

International delivery may be offered to supported destinations.

Availability will depend on the delivery location and the checkout options currently offered by the store.

Customs processing may increase estimated delivery time.

V. RETURN WINDOW

Eligible return requests may generally be submitted within:

30 calendar days after delivery

Return eligibility depends on the condition of the product and the circumstances of the request.

W. STANDARD RETURN CONDITION

For a standard return, the product should generally be:

• Unused

• Unaltered

• Complete

• In the condition received

• Returned with original components where applicable

• Supported by proof of purchase

Product-specific limitations may apply where clearly disclosed.

X. HOW TO REQUEST A RETURN

To request a return, contact:

service@qaircmel.com

Please provide:

• Order number

• Product name

• Reason for return

• Photos or videos where relevant

Do not ship an item before receiving applicable return instructions.

Y. RETURN LOCATION

Our registered business address is not automatically the return location.

Please do not send returns to:

• Our company registration address

• A package origin address

• An address found independently online

unless customer service specifically instructs you to do so.

If a physical return is required, the designated return address and instructions will be provided after the request is approved.

Z. CHANGE-OF-MIND RETURNS

For eligible preference-based or change-of-mind returns, the customer is responsible for return shipping costs unless:

• Applicable law requires otherwise, or

• Qaircmel™ expressly agrees to another arrangement

Original shipping charges may be non-refundable where permitted by law and where the service has already been provided.

DAMAGED, DEFECTIVE, INCORRECT OR MISDESCRIBED ITEMS

If an item arrives:

• Damaged

• Defective

• Incorrect

• Incomplete

• Materially different from the product description

please contact us promptly.

We may request:

• Order number

• Product name

• Description of the issue

• Clear photographs

• Packaging photographs where relevant

Where the issue is confirmed, we will provide an appropriate replacement, refund, or return solution without additional return-shipping cost to the customer.

ALTERED PRODUCTS

Products materially altered after delivery may no longer qualify for an ordinary change-of-mind return.

Examples include items that have been:

• Cut

• Sewn

• Hemmed

• Mounted

• Divided

• Stained

• Permanently modified

Customers should inspect alterable products before beginning permanent customization.

REFUND REVIEW

Where a physical return is required, we will review the returned item after it reaches the designated return location.

We will notify the customer whether the refund has been approved.

REFUND TIMING

Approved refunds are issued to the original payment method within:

5–10 business days after the returned item has been received and inspected

After we issue the refund, banks, card issuers, PayPal, or other payment providers may require additional processing time.

This additional processing period may take up to approximately:

10 business days

If more than 15 business days have passed after we confirm that the refund was issued and you still do not see the funds, contact:

service@qaircmel.com

REFUND METHOD

Refunds are normally issued to the original payment method used for the order.

We do not normally redirect refunds to unrelated payment accounts.

If the original payment method is unavailable, the appropriate resolution may depend on the payment provider and circumstances.

EXCHANGES

Direct exchanges may not be available in every situation.

Where appropriate, a customer may:

1. Return the eligible original product; and

2. Place a new order for the preferred product or variant.

Current pricing and availability apply to the new order.

For damaged or incorrect products, please contact us before placing a replacement order.

PRODUCT-SPECIFIC RESTRICTIONS

Some products may require special return or handling conditions because of their nature.

Where applicable, these conditions should be disclosed clearly on the relevant product page or store policy.

Such conditions do not remove rights that cannot legally be excluded.

CONSUMER RIGHTS

These Terms and Conditions are intended to operate alongside applicable consumer protection law.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.

Where mandatory law provides stronger consumer rights, those rights will apply.

RESPONSIBILITY FOR VALID ORDER CLAIMS

Use of fulfillment partners, carriers, payment providers, or other third parties does not automatically remove our responsibility to review legitimate customer concerns relating to transactions made through qaircmel.com.

We will not automatically reject a valid claim solely because:

• A package was handed to a carrier

• Tracking displays “Delivered”

• A third-party fulfillment partner was involved

Customer concerns will be reviewed according to the facts of the individual situation and applicable law.

EVENTS OUTSIDE REASONABLE CONTROL

Some events may affect processing or delivery despite reasonable operational efforts.

Examples may include:

• Severe weather

• Natural disasters

• Carrier disruption

• Customs delays

• Government restrictions

• Transportation interruptions

• Public emergencies

• Significant infrastructure failures

Where such events affect an order, we will aim to provide available information and reasonable assistance.

CHANGES TO PURCHASE TERMS

These Terms and Conditions may be updated from time to time to reflect changes in:

• Payment processes

• Shipping arrangements

• Return procedures

• Customer service practices

• Legal requirements

• Store operations

The version applicable at the time an order is placed will generally govern that transaction, subject to mandatory law.

RELATED TRANSACTION POLICIES

These Terms should be read together with:

Shipping Policy
For detailed processing, shipping, tracking, and delivery information.

Return & Refund Policy
For return eligibility, damaged items, return procedures, and refund handling.

Payment & Security
For available payment and checkout information.

Contact Us
For customer service and business information.

Terms of Use
For website access, accounts, intellectual property, prohibited conduct, and technical website use.

CUSTOMER & BUSINESS CONTACT

For purchase, payment, shipping, cancellation, return, refund, or order-related questions:

Brand: Qaircmel™
Owner: Chen Ming
Legal Company Name: Shenzhen Hongshengtonghui Technology Co., Ltd.
Customer Support Email: service@qaircmel.com
Customer Service Phone: +86 15794963919
Business Address: Room 611, 6th Floor, Building C2, Zhonghao Industrial City, Xiangjiaotang Community, Bantian Subdistrict, Longgang District, Shenzhen City

Qaircmel™ is owned and operated by Shenzhen Hongshengtonghui Technology Co., Ltd.

When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible.