At Qaircmel™, we want the pieces you choose for your home to arrive as expected and feel right for the space you had in mind.

Because Home & Decor products can vary in material, finish, scale, texture and decorative detail, we encourage customers to review product descriptions, measurements, available options and care information before ordering.

We also understand that sometimes a purchase needs to come back.

This policy explains the Qaircmel™ return process, eligibility requirements, damaged or incorrect order procedures, exchanges, and how approved refunds are handled.

1. OUR 30-DAY RETURN WINDOW

Qaircmel™ accepts eligible return requests made within 30 days after delivery.

The 30-day period begins on the date tracking or other available delivery information indicates that the order was delivered.

To be eligible for a standard return, the item should generally be:

• Unused and not altered

• In the condition in which it was received

• Complete with the original components and accessories

• Returned with original packaging where reasonably applicable

• Accompanied by proof of purchase or sufficient order information

For decorative products supplied as sets, all pieces included in the purchased set must generally be returned together.

Products showing significant use, intentional modification, customer-caused damage, missing components, or other conditions that prevent them from being reasonably returned may not qualify for a standard return.

Please contact us before sending anything back so we can review the request and provide the appropriate return instructions.

2. 🌿 HOW TO REQUEST A RETURN

To begin a return, contact Qaircmel™ Customer Care at:

service@qaircmel.com

Please include:

Order Number
This helps us locate your purchase.

Product Name
Identify the item you would like to return.

Reason for Return
A brief explanation helps us determine the appropriate next step.

Relevant Photographs
If the product arrived damaged, incorrect, incomplete, or with a visible issue, include clear photographs when possible.

After receiving your request, our customer care team will review the available order information and provide return instructions if the item is eligible.

Please do not send a return before receiving instructions.

Items returned without prior communication may be difficult to identify or route correctly and may delay processing.

3. 📦 RETURN SHIPPING

Return shipping arrangements depend on the reason for the return.

Change-of-Mind & Standard Returns

For an eligible return that is not related to our error or a product arriving damaged or incorrect, the customer may be responsible for return shipping costs unless we advise otherwise.

Any applicable return shipping instructions or costs will be communicated during the return process.

Damaged, Defective or Incorrect Orders

If we confirm that an item arrived damaged, has a qualifying defect, or is different from the item ordered, Qaircmel™ will provide an appropriate resolution based on the circumstances.

This may include return instructions, replacement arrangements, or a refund where applicable.

If a return is required because of a confirmed fulfillment or product issue for which we are responsible, we will provide information about the applicable return shipping arrangement.

Please do not independently purchase expensive return shipping or send an item to an address found elsewhere without first contacting us.

4. 🏡 INSPECT YOUR ORDER AFTER DELIVERY

We recommend checking your Qaircmel™ order reasonably soon after it arrives.

Please confirm that:

• The correct product was delivered

• The selected variant or quantity is correct

• The package contains the expected components

• The product has not sustained significant shipping damage

If something is wrong, contact us at service@qaircmel.com as soon as reasonably possible.

For visible damage, please keep the product and available packaging while we review your request.

Photographs of the product, packaging and shipping label may help us understand what happened and determine an appropriate resolution.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Home decor can include delicate finishes, floral details, textiles, glass elements, metal ornamentation and other materials that require careful transportation.

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us with your order details and supporting information.

Depending on the circumstances and available inventory, an appropriate resolution may include:

• Replacement of the affected item

• Replacement of an applicable component

• Refund

• Other reasonable resolution discussed with you

Please do not discard the affected item or packaging until your request has been reviewed, unless keeping it would be unsafe.

Normal variations that are disclosed or reasonably associated with certain decorative materials, handmade-style finishes, printed textiles, artificial botanical arrangements, lighting conditions or screen displays are not necessarily product defects.

We will review concerns according to the individual product and circumstances.

6. 🌸 CONDITION OF RETURNED HOME DECOR

We understand that customers may need to inspect a product after receiving it.

However, returned products should not show signs of extended use beyond what is reasonably necessary to inspect the item.

Examples of conditions that may affect return eligibility include:

• Artificial floral stems that have been permanently cut

• Decorative textiles that have been cut or materially altered

• Fabric that has been stained, damaged or improperly washed

• Products that have been permanently installed or modified

• Missing parts from a multi-piece set

• Significant scratches, dents or damage caused after delivery

• Items returned with unrelated accessories or incomplete components

If a product was already damaged or incorrect when delivered, contact us under the damaged or incorrect item procedure rather than treating it as a standard change-of-mind return.

7. ITEMS THAT MAY NOT QUALIFY FOR STANDARD RETURN

Certain products or circumstances may be excluded from ordinary change-of-mind returns where permitted by applicable law.

These may include:

• Gift cards

• Personalized or custom-made products

• Products that have been materially altered after delivery

• Items damaged through misuse or improper handling after receipt

• Products specifically identified as final sale before purchase, where permitted by applicable law

A promotional price by itself does not necessarily mean that an item is final sale.

If an item has a special return restriction, we aim to communicate that restriction before purchase where appropriate.

Nothing in this section is intended to remove rights that cannot legally be excluded.

8. ✂️ SPECIAL NOTE FOR TEXTILES & ALTERABLE DECOR

Some Qaircmel™ decorative textiles are supplied in finished or continuous formats that customers may choose to cut, hem, sew, mount or otherwise customize.

Please inspect the textile carefully before cutting or altering it.

Once a fabric panel has been cut, sewn, permanently mounted, stained, washed contrary to its care instructions, or otherwise materially modified after delivery, it may no longer qualify for a standard return unless the request relates to a qualifying issue that existed when the product was received.

This helps distinguish an original product issue from changes made during a customer's decorating project.

9. EXCHANGES

We do not rely on a complicated direct-exchange process for every product.

If you would prefer another available size, configuration, quantity, or product, the simplest approach may be to:

1. Request a return for the original eligible item.

2. Follow the return instructions provided by our customer care team.

3. Place a separate order for the preferred item or variant.

A replacement order is subject to current availability and the price displayed when the new order is placed.

For damaged, defective or incorrect products, please contact us before placing a replacement order, as a different resolution process may apply.

10. 💳 HOW REFUNDS ARE REVIEWED

When a physical return is required, we will review the returned merchandise after it reaches the designated return location.

We may check:

• Whether the returned item matches the authorized return

• Product condition

• Included components

• Quantity

• Applicable packaging

• The reason associated with the return request

Once the return has been reviewed, we will notify you regarding the outcome.

If a refund is approved, it will generally be issued to the original payment method used for the applicable purchase.

11. REFUND PROCESSING TIME

After an approved refund is submitted from our side, additional processing time may be required before the funds appear in your account.

Banks, card issuers, PayPal, and other payment providers maintain their own processing timelines.

As a general guideline, please allow up to 10 business days after an approved refund has been issued for your financial institution to process and display the transaction.

Actual timing may vary by payment provider.

If more than 15 business days have passed after we confirm that an approved refund was issued and you still do not see it, contact us at:

service@qaircmel.com

Please include the relevant order number so we can review the available refund information.

12. ORIGINAL SHIPPING CHARGES

Original shipping charges are generally not refundable for ordinary change-of-mind returns unless otherwise required by applicable law or specifically confirmed by Qaircmel™ as part of the resolution.

If a refund relates to an incorrect, damaged, or qualifying defective order, applicable shipping charges will be reviewed according to the circumstances.

Any deductions or applicable return costs should be communicated as part of the return process where relevant.

13. CANCELLING AN ORDER BEFORE SHIPMENT

If you need to request a cancellation, contact us at service@qaircmel.com as soon as possible.

Please include your order number.

We will check the order's current processing status.

Because fulfillment can begin soon after an order is placed, we cannot guarantee that an order can be changed or cancelled after it has entered processing, packing, or shipment.

If cancellation is no longer possible, you may need to wait for delivery and then request an eligible return under this Policy.

14. 🇪🇺 EUROPEAN ECONOMIC AREA & OTHER STATUTORY RIGHTS

Customers in certain jurisdictions may have cancellation, withdrawal, return, refund, warranty, or other consumer rights established by applicable law.

For example, eligible consumers in the European Economic Area may have a statutory right to withdraw from certain qualifying distance purchases within 14 days, subject to applicable conditions and exceptions.

Where a mandatory consumer protection law provides rights that are more favorable than a provision of this Policy, the applicable statutory right will take precedence.

This Policy is not intended to limit consumer rights that cannot legally be waived or excluded.

15. RETURN ADDRESS — PLEASE CONTACT US FIRST

Do not send returns to a company registration address, package origin address, or another address found online unless that specific address has been provided to you for your approved return.

The appropriate return destination may depend on the product, fulfillment arrangement, and location associated with the order.

Once a return request has been reviewed and approved, Qaircmel™ Customer Care will provide the applicable return instructions and, where required, the designated return address.

Sending merchandise to an unauthorized address may delay or prevent us from properly identifying the return.

16. QUESTIONS ABOUT A RETURN?

If you are uncertain whether your item qualifies, please contact us before shipping it.

Qaircmel™ Customer Care

Brand: Qaircmel™

Company: Shenzhen Hongshengtonghui Technology Co., Ltd.

Email: service@qaircmel.com

When contacting us, please include your order number and enough information for us to understand the request.

For damaged or incorrect products, photographs may also be helpful.

🌿 A FAIRER WAY TO HANDLE THE DETAILS

Qaircmel™ creates Home & Decor pieces intended to bring considered details into everyday spaces — from botanical arrangements and decorative textiles to softly aged metalwork and vintage-inspired accents.

We want the experience after a purchase to be considered as well.

Our return process is designed to distinguish ordinary returns from shipping damage, fulfillment mistakes, and genuine product concerns so each situation can be reviewed according to what actually happened.

If your Qaircmel™ order is not what you expected, contact us and provide the relevant details. We will review your request according to this Policy and applicable consumer protection requirements.

Qaircmel™ — Thoughtful details for the spaces you call home.