At Qaircmel™, delivery is part of the overall shopping experience.

Our Home & Decor collections include decorative textiles, floral accents, metal pieces, lanterns, tabletop objects, mirrors and other items that may differ in size, material and packing requirements. Because of this, orders may be prepared and shipped through different fulfillment locations depending on the product and destination.

This Shipping & Delivery Policy explains how Qaircmel™ processes orders, estimates delivery times, provides tracking information, and handles common delivery concerns.

1. ORDER PROCESSING

Once your order is placed, it enters our order preparation process.

Most orders require approximately:

2–5 business days for processing

This period may include:

• Order review

• Product allocation

• Packing

• Shipping label preparation

• Handover to the applicable delivery provider

Business days generally exclude weekends and applicable public holidays.

During especially busy periods, including major holidays, seasonal campaigns, or high-volume promotional periods, processing may take up to:

6 business days

Processing time is separate from the estimated delivery time shown below.

2. 📦 SHIPPING FEE

Unless a different shipping offer is clearly displayed at checkout, Qaircmel™ applies a:

Flat Shipping Fee: $6.99 per order

The applicable shipping charge will be shown before you complete checkout.

If a promotional shipping offer is active, the terms shown for that promotion will apply to the qualifying order.

3. ESTIMATED DELIVERY TIMES

After an order has completed processing and has been shipped, delivery time depends on the destination, carrier network, customs requirements, local conditions, and fulfillment location.

Our general delivery estimates are:

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery can occasionally take longer due to circumstances outside our direct control, including carrier congestion, severe weather, customs review, regional service disruptions, public holidays, or unusually high shipping volume.

4. 🌿 WHY DELIVERY TIMES CAN VARY

Qaircmel™ products are not all identical in format.

A lightweight decorative textile, for example, may require different packing and routing from a metal tray set, lantern, mirror, floral hanging arrangement, or other decorative object.

Depending on the products in your order, fulfillment availability, and your delivery location:

• Items may be prepared at different fulfillment locations

• A multi-item order may occasionally arrive in separate packages

• Different packages may receive separate tracking numbers

• Delivery dates for individual packages may differ

If your order is divided into multiple shipments, this does not necessarily mean that an item is missing.

Please review the tracking information provided for each shipment where applicable.

5. ✉️ SHIPPING CONFIRMATION & TRACKING

When tracking information becomes available for your shipment, it may be sent to the email address associated with your order.

The shipping confirmation may include:

• Tracking number

• Carrier information where available

• Tracking link or shipment status

• Information identifying the applicable package

Please check that the email address entered at checkout is accurate.

6. TRACKING MAY TAKE TIME TO UPDATE

A tracking number may be created before the first carrier scan appears.

As a result, tracking information can sometimes take approximately:

1–3 business days after shipment notification

to begin showing movement or detailed carrier events.

During this period, you may see statuses such as:

• Label created

• Shipment information received

• Awaiting carrier update

• Pre-shipment

• Tracking unavailable

A temporary absence of tracking movement does not automatically mean that a package is lost.

If tracking remains inactive for an unusually long period, contact us and include your order number so we can review the available shipment information.

7. 🏡 DELIVERY ADDRESSES

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting your order, please review:

• Recipient name

• Street address

• Apartment, suite, unit or building number

• City

• State, province or region

• Postal or ZIP code

• Country

• Telephone number where requested for delivery purposes

Incorrect or incomplete address information may cause delays, failed delivery, or return of the package.

8. ADDRESS CHANGES AFTER ORDER PLACEMENT

If you notice an error in your shipping address, contact us as soon as possible at:

service@qaircmel.com

Please include your order number and the corrected information.

We will review the order status and determine whether an update can still be made.

Because fulfillment can begin quickly, we cannot guarantee that an address can be changed once an order has entered processing, packing, or shipment.

Once a package has been handed to the carrier, Qaircmel™ may not be able to redirect it.

9. ORDER CANCELLATION REQUESTS

If you would like to request cancellation, email:

service@qaircmel.com

as soon as possible after placing the order.

Please include your order number.

We will check whether the order has already entered fulfillment.

Orders that have already been processed, packed, or shipped may no longer be eligible for cancellation.

If cancellation is no longer possible, you may need to wait until delivery and then follow the applicable Returns, Refunds & Order Resolutions Policy.

10. 🌎 INTERNATIONAL SHIPPING & CUSTOMS

International shipments may be subject to customs review, import regulations, duties, taxes, brokerage charges, or other destination-country requirements.

Unless charges are specifically collected and shown at checkout, additional import-related fees imposed by local authorities, customs agencies, or delivery providers may be the responsibility of the recipient.

These charges are not determined by Qaircmel™ and may vary by destination and product.

We recommend checking the applicable import rules in your location if you are uncertain whether additional charges could apply.

Customs processing may also extend the delivery timeframe.

Qaircmel™ cannot control the speed of customs inspection or clearance once a shipment reaches the destination country's customs process.

11. CUSTOMS OR IMPORT DELAYS

International packages may occasionally remain in customs while documentation, duties, taxes, or import requirements are reviewed.

If tracking indicates that your shipment is awaiting customs clearance, additional action may sometimes be required from the recipient.

Please monitor carrier communications and tracking updates carefully.

Failure to complete required customs steps may result in delivery delay, refusal, or return of a shipment.

Any refund or reshipment request involving a shipment returned because of unpaid duties, refusal of import charges, or incomplete recipient customs requirements will be reviewed according to the circumstances and applicable policies.

12. 📦 MULTIPLE-PACKAGE ORDERS

Some Qaircmel™ orders may contain products with different packing or fulfillment requirements.

For example, a decorative lantern and a finished textile panel may not necessarily ship in the same parcel.

In these circumstances:

• Products may arrive separately

• You may receive more than one tracking number

• Packages may be delivered on different days

• One package arriving first does not automatically indicate that the remainder of the order is missing

Please review all shipment confirmations before contacting customer care about a partially delivered order.

13. DAMAGED PACKAGES OR PRODUCTS

We recommend inspecting your order after delivery.

If an item arrives with significant shipping damage, please contact:

service@qaircmel.com

and provide:

• Your order number

• Product name

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging where relevant

• A photograph of the shipping label if requested

Whenever possible, please contact us promptly after discovering the damage.

Do not discard the product or available packaging before the issue has been reviewed unless retaining it would be unsafe.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with our Returns & Refunds Policy.

14. LOST IN TRANSIT

A package is not considered lost solely because tracking has paused temporarily.

Carrier scans can be delayed, particularly during international transit, peak delivery periods, or transfer between shipping networks.

If tracking has not updated for an extended period or the carrier indicates that the shipment may be lost, contact us with your order number.

We may review:

• Tracking history

• Carrier information

• Delivery status

• Applicable shipment records

If the carrier or available shipment information confirms that a package was lost in transit, Qaircmel™ will review the order and provide an appropriate resolution, which may include replacement or refund where applicable.

15. MARKED DELIVERED BUT NOT RECEIVED

If tracking shows Delivered but you cannot locate the package, we recommend first:

• Checking around the delivery location

• Checking with household members

• Checking reception, mailroom, concierge, front desk, or property management

• Checking with nearby neighbors where appropriate

• Reviewing any delivery photograph or carrier note

• Allowing a short additional period in case the carrier scan occurred shortly before physical delivery

If the package still cannot be located, contact the delivery carrier where possible and then email us at service@qaircmel.com with your order number and relevant details.

We will review the available information and determine the appropriate next steps based on the circumstances.

16. FAILED DELIVERY OR RETURN TO SENDER

A package may be returned to the sender or fulfillment location for reasons such as:

• Incorrect address

• Incomplete address

• Recipient unavailable

• Package not collected

• Delivery refused

• Customs requirements not completed

• Local carrier restrictions

If tracking indicates that an order is being returned, please contact us.

Once the shipment status and return circumstances can be confirmed, we will review available options.

Additional shipping charges may apply to certain reshipment requests where the failed delivery resulted from incorrect customer-provided information or a recipient's failure to complete required delivery or import steps.

17. DELIVERY DELAYS

Although we provide estimated delivery windows, transport networks are affected by circumstances that cannot always be predicted.

Possible causes of delay include:

• Extreme weather

• Public holidays

• Carrier congestion

• Flight or transportation interruptions

• Customs inspection

• Local postal delays

• Regional emergencies

• High seasonal shipment volumes

We appreciate your understanding when delivery networks experience temporary disruptions.

Where available, tracking information is generally the best source for the most recent carrier status.

18. HOME & DECOR PACKAGING

Qaircmel™ sells products with a range of materials and forms, including textiles, artificial botanicals, glass components, decorative metalwork and shaped accessories.

Packaging may therefore vary by product.

Items may be folded, nested, wrapped, boxed, secured, or compacted when appropriate for transport.

For certain decorative products, minor reshaping may be required after unpacking.

For example, artificial floral stems or hanging greenery may be gently repositioned after shipment to restore their intended arrangement.

Please follow any product-specific instructions provided on the relevant product page.

19. QUESTIONS ABOUT YOUR DELIVERY

If your question relates to an existing order, please contact:

Qaircmel™ Customer Care
Email: service@qaircmel.com

When writing to us, please include:

• Your order number

• The email address used for the order

• A short description of the issue

• Tracking number where relevant

This allows us to locate the relevant shipment information more efficiently.

Please do not send complete card information, passwords, or other unnecessary sensitive information by email.

20. COMPANY INFORMATION

Brand: Qaircmel™

Company: Shenzhen Hongshengtonghui Technology Co., Ltd.

Customer Care Email: service@qaircmel.com

For shipping, delivery, tracking, or order-related questions, please use the email address above.

🌿 FROM OUR COLLECTION TO YOUR SPACE

A Qaircmel™ piece may begin as a carefully packed object, but its destination is a lived-in space — a table, doorway, wall, shelf, window, patio, or quiet corner of your home.

Our shipping process is designed around getting those pieces from fulfillment to delivery with clear information along the way.

While no delivery network is completely free from unexpected delays, we aim to provide practical shipping estimates, accessible tracking information where available, and customer support when something does not go as expected.

Qaircmel™ — Thoughtful details, carefully sent on their way home.