Frequently Asked Questions

Choosing decorative pieces for a home is often less about finding “more” and more about finding the right detail.

Because Qaircmel™ offers a varied Home & Decor assortment — including floral accents, decorative textiles, mirrors, lanterns, candles, trays, ornaments and other interior pieces — customers may have questions about dimensions, finishes, care, delivery, or how a product is intended to be used.

This FAQ brings together the questions we receive most often and explains how shopping with Qaircmel™ works.

🌿 ABOUT QAIRCMEL™

What is Qaircmel™?

Qaircmel™ is a Home & Decor brand focused on calm, character-rich interiors.

Our collections draw from Nordic simplicity, soft botanical references, vintage European details, muted color palettes, decorative metalwork, tactile textiles and understated sculptural forms.

Rather than designing around one rigid interior style, we look for pieces that can work naturally within modern, cottage-inspired, vintage-influenced and softly minimal spaces.

Qaircmel™ is operated by:

Shenzhen Hongshengtonghui Technology Co., Ltd.

What kind of products does Qaircmel™ offer?

Our assortment may include:

• Decorative mirrors

• Artificial floral arrangements

• Hanging baskets and wreaths

• Decorative lanterns

• Scented candles

• Picture frames

• Finished decorative textiles

• Metal trays and tabletop accents

• Hanging ornaments

• Wind chimes

• Decorative lighting

• Other Home & Decor accessories

Collections may change over time as new designs are introduced and existing products are updated or discontinued.

What makes the Qaircmel™ style different?

Qaircmel™ is built around visual balance.

We combine softer modern forms with selected vintage-inspired details rather than making products feel either overly minimal or heavily ornate.

Common design influences include:

• Soft ivory and cream tones

• Muted sage and botanical greens

• Dusty blue and faded floral tones

• Antique silver and warm bronze finishes

• Curved silhouettes

• Floral relief and botanical motifs

• Linen-like and satin-like textures

• Gentle decorative aging

The goal is to create pieces with personality while keeping the overall feeling calm and easy to place in a real home.

🏡 PRODUCT INFORMATION

How do I know the size of a product?

Please review the product specifications on the individual product page before ordering.

Dimensions may be listed in inches and, where relevant, may also reference metric measurements.

Because decorative products can look larger or smaller in photographs depending on styling and camera perspective, we recommend relying on the written measurements rather than images alone when deciding whether an item fits your space.

Are decorative props shown in product photos included?

Not necessarily.

Product images may include furniture, books, vases, flowers, textiles, candles, surfaces or other decorative objects to demonstrate scale and styling.

Only the product, quantity and accessories specifically described on the product page are included with your purchase.

If you are uncertain about package contents, contact us before ordering.

Will the product color look exactly like it does on my screen?

We aim to represent colors as accurately as reasonably possible, but small differences may occur.

Color appearance can be affected by:

• Screen brightness

• Device type

• Display calibration

• Room lighting

• Photography conditions

• Surface finish

• Material texture

Muted finishes, antique-style metals, translucent decorative materials and printed textiles can be especially sensitive to lighting.

A slight variation in tone does not necessarily mean that the product is incorrect.

Why can vintage-style metal finishes vary slightly?

Some Qaircmel™ products use antique-inspired finishes designed to create depth rather than a perfectly flat, uniform surface.

For this reason, small differences in shading, patina-like detail, embossing emphasis or reflected tone may occur.

These variations are part of the intended visual character unless the product has a clear defect or arrives materially different from the item ordered.

Do artificial flowers need arranging after delivery?

Often, yes.

Artificial florals and greenery may be positioned compactly for transportation.

After unpacking, you may need to gently:

• Separate stems

• Open leaves

• Adjust flower heads

• Reposition trailing greenery

• Reshape the arrangement

This helps restore the intended volume and silhouette.

Avoid forcefully bending delicate stems or decorative components.

Are artificial floral products suitable for outdoor use?

This depends on the individual item.

Some products may be described as suitable for indoor and covered outdoor use, while others are intended for indoor decoration only.

Covered outdoor use generally means a protected area such as a covered porch or sheltered balcony rather than continuous exposure to heavy rain, strong wind, intense sunlight or severe weather.

Please follow the product-specific information provided on the relevant page.

Are Qaircmel™ decorative lights intended to light an entire room?

Usually not.

Unless specifically stated otherwise, Qaircmel™ illuminated products are designed as decorative or ambient lighting accents.

Their purpose may be to introduce a soft glow, projection effect, decorative highlight or evening atmosphere.

They should not automatically be considered substitutes for household task lighting, emergency lighting or professional lighting equipment.

Are solar lanterns always illuminated for the same amount of time?

No.

Solar charging and lighting performance can vary depending on:

• Direct sunlight

• Season

• Weather

• Geographic location

• Placement

• Battery condition

• Length of daytime charging

• Surrounding light at night

A solar product placed in shade or behind glass may receive less charging energy than one placed in appropriate direct sunlight.

How should I use Qaircmel™ candles safely?

Decorative candles should always be used with ordinary candle safety precautions.

When burning a candle:

• Keep it within sight

• Place it on a stable, heat-resistant surface

• Keep it away from drafts

• Keep it away from flammable materials

• Keep it away from children and pets

• Do not leave it burning unattended

Please also follow any product-specific care or safety instructions.

✂️ DECORATIVE TEXTILES

Are Qaircmel™ fabric panels sold by the yard?

Not necessarily.

Some Qaircmel™ textile products are sold as pre-sized finished decor panels rather than continuous fabric by the yard.

Please check the product page carefully to confirm:

• Panel dimensions

• Number of pieces

• Edge finish

• Whether the textile is supplied as one continuous piece

• Whether additional hardware is included

Can I cut or sew a decorative fabric panel?

Yes, if the product format allows it and you choose to customize it.

However, once a textile has been cut, sewn, hemmed, mounted, divided, stained or otherwise materially altered after delivery, it may no longer qualify for a standard change-of-mind return.

We strongly recommend inspecting the entire panel before beginning any permanent alteration.

Are curtain rods, clips or rings included with textile panels?

Only if the product page specifically says they are included.

Decorative textile listings may show styled examples, but hanging hardware, curtain rods, rings, clips and surrounding furnishings are generally separate unless expressly included in the package contents.

How should decorative textiles be cared for?

Care varies by product, so always check the individual listing.

For applicable satin-style decorative panels, general care may include:

• Cool hand wash or gentle machine wash

• Mild detergent

• No bleach

• Hang drying where recommended

• Low-temperature ironing from the reverse side

Avoid high heat unless the product instructions specifically allow it.

🪞 MIRRORS, METALWARE & FRAGILE DECOR

Are mirrors made with real glass?

Where a Qaircmel™ mirror is described as using glass, it includes a glass reflective surface.

Please handle mirrors carefully during unpacking, placement and hanging.

Always use appropriate installation methods for the wall type and product weight.

Are metal trays and goblets rust-proof?

We avoid describing decorative metal products as absolutely “rust-proof.”

Where stated, products may offer corrosion resistance with proper care, but prolonged moisture, harsh chemicals, salt, acidic residue or improper storage can affect metal surfaces over time.

For applicable metal pieces, we generally recommend:

• Hand washing

• Mild soap

• Prompt drying

• Avoiding abrasive scrubbers

• Avoiding prolonged soaking

Can decorative metal trays go in the microwave or oven?

No, unless the specific product page expressly states otherwise.

Metal decorative trays and metal goblets should not be placed in a microwave.

They are also not intended for direct flame, stovetop or oven use unless clearly designed and described for that purpose.

🛒 ORDERING

How do I place an order?

Select the product and any available variant or quantity option, add it to your cart, and proceed through checkout.

Before submitting payment, review:

• Product

• Variant

• Quantity

• Shipping address

• Billing information

• Shipping fee

• Applicable taxes

• Final order total

Once your order is submitted successfully, you should receive an order confirmation using the contact information provided during checkout.

Can I change my order after placing it?

Possibly, but changes are not guaranteed.

If you notice an error, contact us as soon as possible at:

service@qaircmel.com

Include your order number and explain the requested change.

Once an order has entered processing, packing or shipment, we may no longer be able to modify it.

Can I cancel an order?

You may request cancellation before fulfillment has progressed too far.

Contact:

service@qaircmel.com

as soon as possible and include your order number.

If the order has already been processed or shipped, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.

Why might an order be cancelled by Qaircmel™?

In uncommon situations, an order may be cancelled for reasons such as:

• Payment authorization failure

• Inventory becoming unavailable

• Incorrect order information

• Suspected fraudulent activity

• Shipping restrictions

• A clear pricing or technical error

• Other fulfillment or compliance issues

If payment has already been captured for an order we cancel, the applicable refund will be handled according to the payment method and circumstances.

💳 PAYMENT

What currency does Qaircmel™ use?

Unless another currency is clearly shown and supported during checkout, prices are presented in:

United States Dollars (USD)

If your bank or payment account uses another currency, your payment provider may apply its own exchange rate or foreign transaction fees.

What payment methods are available?

Available payment methods are displayed during checkout.

These may include supported major credit or debit cards and PayPal where available.

The options shown to you may vary depending on location, device or payment provider.

Does Qaircmel™ store my credit card number?

Qaircmel™ does not ask customers to send full payment card credentials through customer service email.

Sensitive payment information required for checkout is handled through the applicable payment processing environment.

For more information, please review our Payment & Checkout Policy.

Why was my payment declined?

Payment authorization is generally controlled by your bank, card issuer, PayPal or other payment provider.

Common reasons can include:

• Incorrect billing information

• Expired card

• Insufficient available funds

• Security review

• Transaction limits

• Payment provider restrictions

If your information appears correct and payment is still declined, contact your payment provider for assistance.

Why do I see a pending transaction?

Some banks or payment providers temporarily display authorization holds or pending transactions.

This does not always mean that a second or completed charge has occurred.

The timing for a pending authorization to update or disappear is generally controlled by the financial institution.

📦 SHIPPING & DELIVERY

How long does Qaircmel™ take to process an order?

Most orders require approximately:

2–5 business days

for processing before shipment.

During high-demand periods, processing may extend to approximately:

6 business days

Processing time is separate from delivery time.

How much is shipping?

Unless a different offer is clearly displayed at checkout, our standard shipping fee is:

$6.99 per order

Any applicable shipping charge will be shown before payment is completed.

What are the estimated delivery times?

Our general estimates after processing are:

United States: 8–14 business days

Canada: 10–16 business days

United Kingdom: 10–16 business days

Australia: 10–16 business days

Other supported international destinations: 14–21 business days

These are estimated windows and are not guaranteed delivery dates.

Will all products in my order arrive together?

Not always.

Different Qaircmel™ items may have different packing and fulfillment requirements.

For example, a floral hanging basket, decorative textile and metal tray set may not necessarily travel in the same parcel.

A multi-item order may therefore:

• Ship in more than one package

• Have multiple tracking numbers

• Arrive on different dates

Please review all shipment notifications if part of your order arrives first.

When will I receive tracking information?

When tracking becomes available, it may be sent to the email associated with your order.

Tracking can sometimes take 1–3 business days after shipment notification to begin showing detailed carrier movement.

Why has my tracking not updated?

Tracking updates can pause during:

• Carrier transfers

• International transit

• Customs processing

• Weekends or holidays

• High-volume periods

• Regional delivery disruptions

A temporary tracking pause does not automatically mean that the shipment is lost.

If the status remains unchanged for an unusually long period, contact us.

What should I do if I entered the wrong shipping address?

Contact us at:

service@qaircmel.com

as soon as possible.

Include your order number and the correct address.

We will check whether the order can still be updated.

Once the package has been shipped, we may no longer be able to redirect it.

What if tracking says “Delivered” but I cannot find my package?

First check:

• Around the delivery location

• With household members

• Mailroom or reception

• Building management

• Neighbors where appropriate

• Carrier delivery notes or photos

If the package still cannot be located, contact the carrier where possible and then email us with your order number and the relevant details.

🌎 INTERNATIONAL ORDERS

Does Qaircmel™ ship internationally?

We may ship to supported international destinations.

Availability depends on the destination and checkout options currently offered by the store.

If your location is eligible for delivery, the available shipping information should be shown during checkout.

Will I have to pay customs duties or import taxes?

Possibly.

For international orders, local authorities or delivery providers may impose:

• Import duties

• Customs charges

• Taxes

• Brokerage fees

• Other import-related costs

Unless such charges are expressly included and collected at checkout, they may be the recipient's responsibility.

Qaircmel™ does not determine the amount charged by local customs authorities.

Can customs delay my order?

Yes.

International shipments may occasionally be held while customs authorities review documentation, import requirements, duties or taxes.

Customs processing is outside our direct control and may extend delivery times.

🔄 RETURNS & REFUNDS

What is the Qaircmel™ return window?

Eligible return requests can generally be made within:

30 days after delivery

The item must meet the conditions described in our Returns, Refunds & Order Resolutions Policy.

What condition must a return be in?

For a standard return, an item should generally be:

• Unused

• Unaltered

• Complete

• In the condition received

• Returned with original components

• Accompanied by sufficient proof of purchase

Product-specific conditions may also apply.

How do I start a return?

Email:

service@qaircmel.com

and include:

• Order number

• Product name

• Reason for the return

• Relevant photos if the item is damaged or incorrect

Please wait for return instructions before shipping an item back.

Do I have to pay return shipping?

It depends on the reason for the return.

For ordinary change-of-mind returns, the customer may be responsible for return shipping unless we advise otherwise.

For confirmed damaged, defective or incorrect orders, the applicable return or resolution arrangements will be reviewed according to the circumstances.

Where should I send my return?

Do not independently send returns to a company registration address, package origin address or address found online.

After your return request is reviewed, customer care will provide the applicable return instructions and designated address where needed.

This helps ensure that the return can be correctly identified and processed.

What if my item arrives damaged?

Contact us promptly at:

service@qaircmel.com

Please provide:

• Order number

• Product name

• Description of the issue

• Clear photos of the item

• Packaging photos where relevant

Keep the product and packaging until we have reviewed the request unless doing so would be unsafe.

Can I return an item after I have modified it?

A product that has been materially altered after delivery may not qualify for a standard change-of-mind return.

This is especially relevant for products such as decorative fabric panels that have been:

• Cut

• Sewn

• Hemmed

• Mounted

• Divided

• Permanently modified

Please inspect alterable products before beginning a decorating project.

How long does a refund take?

Once an approved refund has been issued from our side, banks and payment providers may require additional processing time.

As a general guideline, allow up to:

10 business days

for the refund to appear after issuance.

If more than 15 business days have passed after we confirm the refund was issued, contact us.

Can I exchange a product?

Rather than processing direct exchanges in every situation, the simplest approach may be to return the eligible original product and place a new order for the preferred item or variant.

Availability and current pricing apply to the new order.

If the original product arrived damaged or incorrect, contact us before placing another order.

🔐 PRIVACY & WEBSITE USE

What information does Qaircmel™ collect?

Depending on how you interact with the store, we may process information such as:

• Name

• Email address

• Shipping details

• Billing details

• Order information

• Customer service communications

• Device and browser information

• Website interaction information

• Cookie and similar technology data

For a complete explanation, please review our Privacy Policy.

Does Qaircmel™ use cookies?

Yes, the store and services supporting it may use cookies and similar technologies for purposes such as:

• Shopping cart functionality

• Checkout

• Website operation

• Analytics

• Performance

• Advertising measurement where applicable

Available controls may depend on your browser, region and the technologies enabled on the store.

Does Qaircmel™ work with advertising partners?

We may use third-party advertising and measurement services, including AppLovin where applicable.

Information about advertising-related data practices and available privacy choices is described in our Privacy Policy.

💬 CUSTOMER CARE

How can I contact Qaircmel™?

For product, order, shipping, payment, return or general store questions, contact:

service@qaircmel.com

What should I include when contacting customer care?

For faster identification of an existing order, please include:

• Order number

• Email address used for the purchase

• Product name

• Short description of the question

For damaged or incorrect items, clear photographs may also be useful.

Should I send my credit card information by email?

No.

Please never email:

• Full credit card numbers

• Security codes

• Online banking passwords

• PayPal passwords

• Other sensitive payment credentials

Customer care does not need this information to locate your order.

How quickly will I receive a response?

We aim to review customer inquiries as reasonably and efficiently as possible.

Response times may vary depending on message volume, the nature of the request and whether additional order or shipping information must be reviewed.

To avoid delays, please send one clear message containing the relevant order details rather than multiple incomplete messages about the same issue.

✨ BEFORE YOU ORDER

What should I check before buying a Home & Decor product?

We recommend reviewing five things:

1. Dimensions
Confirm that the product fits the intended area.

2. Material
Consider whether the material and finish suit how you plan to use it.

3. Intended Placement
Check whether the item is intended for indoor, covered outdoor or another specific environment.

4. Package Contents
Do not assume decorative props or installation hardware are included unless stated.

5. Care Information
Some decorative finishes, textiles, artificial florals and metal products require different care.

A few minutes spent reviewing these details can make it easier to choose a piece that works naturally in your space.

STILL HAVE A QUESTION?

Every home is different, and sometimes a product-specific question cannot be answered by a general FAQ.

If you would like clarification about dimensions, materials, a particular order, delivery, returns or another Qaircmel™ store matter, please contact us.

Qaircmel™
Customer Care: service@qaircmel.com

We will review your message and provide the information available for your request.

🌿 A HOME IS MADE IN THE DETAILS

At Qaircmel™, we believe decorating should leave room for individuality.

A softly patterned textile, an aged silver surface, a botanical arrangement or a sculptural accent can each change a room in a small but meaningful way.

Our FAQ is designed with the same idea in mind: provide useful detail without making the shopping experience unnecessarily complicated.

Qaircmel™ — Thoughtful details for the spaces you call home.